Eaton Careers

IT Analyst

Redditch, United Kingdom
Information Technology

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English

Job Description

Primary function
 
Provides desktop, basic application, and telecom support at Eaton locations including the resolution of tickets (incidents and requests) generated by the Service Desk ticketing system.  This position will participate in the centralized support for IT applications and systems to ensure timely, reliable, cost effective service to Eaton employees and customers. Performs daily activities relating to IT Site Infrastructure Support (SIS) of Data Networks – especially LAN, PCs, Servers, Telephony, and related systems.
 

Possesses a detailed technical understanding of existing systems. Performs testing and evaluation of systems as part of a team. Performs analysis of system related issues. Creates system documentation and best practices in concert with other team members. The successful candidate will also be responsible for working collaboratively with the Zone SIS team and Corporate IT functional groups and participates on initiatives that are part of Eaton Business System processes, which raise the quality of support provided across the entire organization.  This position may be responsible for all IT infrastructure initiatives and directives that impact the location.  They may be the primary IT SIS point of contact for business leadership at the site.  Participates in the research of assigned technologies, determines business requirements, and proposes changes.  Provides input into the technology strategy for Site Infrastructure Support Group.

 

Essential functions

  • Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix.
  • Provides site infrastructure support at sites and, at smaller sites, may be the main point of contact for site infrastructure support.
  • Participates in IT initiatives. 
  • Participates on projects as directed by IT Site Infrastructure Support (SIS). 
  • Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites.
  • Gathers information needed to support IT business metrics.
  • Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.
  • Implement software and hardware upgrades to support IT initiatives and comply with established standards.
  • Maintain infrastructure in order to decrease downtime and maintain quality.
  • Stays current with industry trends in Information Technology advancements.
  • Partner with other groups to seek out opportunities to increase end-user operational efficiency.
  • May provide guidance and/or escalated support and problem resolution to more complex issues.

Qualifications

  • Minimum 3 years comparable experience in a similar IT support role
  • ITIL, MCSA, or comparable certification desirable.
  • Microsoft Office Suite, Microsoft Operating Systems, familiarity with manufacturing applications where applicable, networking, basic telephony.
  • Willingness to travel to other Eaton locations to provide hands-on support when required
  • Full clean UK/EU driving license
  • Language requirements: fluent (written and spoken) English

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: Europe, Middle East, Africa
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 043534