Eaton Careers

Service Operation Manager 售后运营经理

Shanghai Shi, China; Beijing Shi, China; Shenzhen, China


Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun.

We are looking forward to a Service Operation Manager in Eaton’s Power Quality Division, based in Shanghai, China.

In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

  • Drive the effective responses to ensure the service delivery quality and meet customer needs and requirements.

  • Optimize the service operation through organization, process, people management.

  • Be responsible for the service cost management to achieve profit plan.

  • Directly involved in the major customer issues and develop solutions.

  • Make sure service operation team fulfil the service commitment and on time delivery.

  • Utilize the inputs of customer needs, front line voice to customize and promote competitive service solutions.

  • Align with the business goals and priorities to develop the team competency both in technical and client management. Seek opportunities to foster the team members’ career development.


    If you are:
    • Bachelor degree in electrical & electronic or equivalent level of education.

    • 7+ years’ experience in technical support, customer service and client management.

    • Excellent communication and presentation skills, fluency in both written and verbal English and Chinese

    • Team player and excellent interpersonal skills.

    • Strong leadership skills while working on cross-functional teams.

    • Highest level of professional integrity and honesty as well as personal credibility.

    • Strong people skills with the ability to develop and maintain good working relationships both internally and externally

    • Strong understanding of the business, priorities and goals

    • Proficient in Microsoft Office, especially in Excel and PowerPoint

    Yes! Because you are the one we are looking for, we hope to hear from you now!

    We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

    Job: Sales

    Region: Asia Pacific
    Organization: PQD Power Quality Division APAC

    Job Level: Manager
    Schedule: Full-time
    Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
    Does this position offer relocation?: No
    Travel: Yes, 50 % of the Time

    Requisition ID: 043040