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Customer Support Representative
The primary function of this role is to coordinate all customer queries & opportunities for the Europe, Middle East and Africa sales region. Essential functions include:
- Facilitating Product Line Sales Managers to develop sales in their specific region.
- Provide timely information to customers to ensure optimum customer service
- Co-ordinate with the various product development teams to assist with any promotional activities.
- Co-ordinate quotations.
- Generate and analyse reports
The Customer Support Representative will help to drive our presence in the market to ensure long term growth as part of the product line team. The successful candidate will be a flexible team player with the passion to progress in the business.
The position requires good communication and presentation skills and the ability to liaise with senior managers within Sales, Marketing and Operations. Other skills and experience necessary to be successful in the role are:
- Fluent in English and Spanish
- Strong knowledge of Microsoft operating systems
- SAP and CRM knowledge is desirable
- Previous experience in inside sales/customer service is desirable
- Ability to manage multiple tasks simultaneously
We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: Europe, Middle East, Africa
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time