Eaton Careers

Aft-Sales Engineer

China
Quality

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English

Job Description

1. Deal with customer return product, submit customer return analysis report.
2. Return goods checking, repairing and analysis
3. Find out the cause of customer return problem, help company to eliminate the possibility of problem happen again.
4. Manage aftersales hot-line and mail box.
5. Give an alarm to company right now when big issue happen.
6. As for urgency or abnormal case, go to customer site for checking, analysis and solution.
7. Support plant quality and technical engineer on product failure root cause analysis.
8. Work on other quality improvement job according to line manager’s requirement.

Qualifications

1. Deal with customer return product, submit customer return analysis report.
2. Return goods checking, repairing and analysis
3. Find out the cause of customer return problem, help company to eliminate the possibility of problem happen again.
4. Manage aftersales hot-line and mail box.
5. Give an alarm to company right now when big issue happen.
6. As for urgency or abnormal case, go to customer site for checking, analysis and solution.
7. Support plant quality and technical engineer on product failure root cause analysis.
8. Work on other quality improvement job according to line manager’s requirement.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Quality

Region: Asia Pacific
Organization: EPG CHD APAC

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time

Requisition ID: 042497