Eaton Careers

Customer Service Representative

Makati City Manila, Philippines
Sales

Apply
English

Job Description

This position is responsible for supervising Inside Telesales Team (covers SG, PH, MY, ID) and also is responsible for working closely with the in-country resellers. In this position you will cultivate and grow assigned installed base of reseller accounts. You will be assigned a portfolio of active resellers. Must be able to drive a reseller satisfaction, churn and renewal.
 
Order& Sales Forecasting: Accountable for sales targets in the assigned territory.  Getting sales forecasting from distributors (Sell In, Sell Out and Inventory, Backlog)
  • Monthly Sell Out Report: Reporting & analysis for sell out performance
  • Eaton Ambassador: To be the face of Eaton DPQ Business for the assigned channel/ territory
  • Revenue Objective: To drive the Eaton Revenue objective with the assigned channel/ territory
  • Channel Width: To Drive The Channel width objective of Eaton; Recruit, groom and enhance business with new channel
  • Funnel Management: To have strong funnel development and funnel management
  • Lead Management: To generate lead and manage the same along with assigned channel
  • Market Intelligence: To take channel feedback and customer feedback and provide arrive at market dynamics
  • One Stop Desk: To help Channel with their queries and problems and also help them with solution development
  • Distributor Management: Align the Channel Billing with the Distributor of the region



      Qualifications

      1. 3+ years prior professional sales or telesales experience  
      2. Business to Business (B2B) sales experience
      3. Channel Sales or Channel Distribution experience
      4. Prior knowledge of IT and data center infrastructure
      5. Multilanguage speaking capability (English and Bahasa Indonesia or Bahasa Malay)

      1. Ability to work independently and as a team
      2. Proficient in Microsoft Office Excel, including but not limited to Word and PowerPoint
      3. Demonstrates a strong drive for results; ability to meet/exceed sales targets
      4. Proven ability to effectively interface with internal and external customers in a fast-paced environment
      5. Excellent written and oral communication skills in addition to strong organizational skills
      6. Ability to effectively prioritize, balance and multi-task workload

      We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

      Job: Sales

      Region: Asia Pacific
      Organization: EA East Asia

      Job Level: Team Leader/Supervisor
      Schedule: Full-time
      Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
      Does this position offer relocation?: No
      Travel: No

      Requisition ID: 042354