Eaton Careers

Customer Service Rep - Scheduling and Dispatch

Raleigh, North Carolina


Job Description

Eaton located in Raleigh, NC has an opening for a Customer Support Representative-Scheduling & Dispatch.
The Customer Support Representative-Scheduling & Dispatch, is responsible for the scheduling & dispatch of service, supporting Eaton’s Uninterruptable Power Supply (UPS) customer base. The position entails continuous interface with both internal and external customers. This position supports a 24/7 business and will be required to work a rotational weekend (Saturday & Sunday), holiday schedule and/or overnight hours as needed. The hours for this position are from 11 AM - 8 PM. 
Role provides administrative support services to organizational units. Perform tasks associated with providing clerical and administrative support of 1 or more programs in sales. Complies with guidelines processes and procedures established for the programs. Executes duties of basic to moderate complexity in areas of document processing. Analyzing and summarizing data from  multiple sources to compile reports. Prepare presentation and professional correspondence. Develops proactive systems to expedite the flow of office work. Operate under general supervision of program supervisor. Performs tasks exercising discretion and moderate independence.
Essential Functions:
  • Schedule service requests in compliance with warranty, contractual, or time and material compliance while meeting customer deadlines.
  • Manage service requests from internal and external customers with emphasis on error free management and same day order entry.
  • Expedite orders to ensure customer expectations are met and/or exceeded.
  • Proactively communicates with both internal and external customers regarding order verification, order status, pricing and shipment information.
  • Work directly with interfacing departments to ensure order fulfillment.
  • Effectively implement processes designed to deliver world class customer service. 


Basic Qualifications:
  • Bachelor's Degree from an accredited institution required.
  • Minimum of 1 year of previous experience in a customer-facing role is required.
  • Must live within a 50 mile radius of the work location. No relocation benefit is provided.
  • Must be legally authorized to work in the United States without company sponsorship.
Preferred Qualifications:
  • Strong computer skills including Microsoft Office, Word, Excel and Outlook.
  • Previous experience with Oracle and/or SAP
Position Criteria:
  • Candidate must be available and willing to work a rotational weekend (Saturday & Sunday) and holiday schedule.
  • Strong customer focus & commitment to providing world class customer support
  • Ability to thrive in a team environment
  • Strong organizational skills and attention to detail
  • Strong sense of urgency and ability to work effectively under deadlines in a fast-paced environment
  • Strong communication (verbal and written) and interpersonal skills
  • Ability to work independently with little direct supervision
  • Ability to adapt to change

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico
Organization: ESSG PQD FSCS Field Service Customer Support

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time

Requisition ID: 039849