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Field Service Engineer
The field service Engineer will be responsible for providing a first class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. They will be responsible for commissioning, preventive maintenance and product repairs.
A. Acts ethically and according to Eaton Values and Philosophy following the company rules and policies (such as EBS),
B. Adhere to Eaton’s Life Saving Rules
C. Experience of working with Lock out/Tag out system
D. Ensures adequate resources and organizes work and responsibilities
E. Actively develops skills and competencies and attends all required training
F. Flexible attitude to work and change
G. Understands and implements NPI process
H. Achieve appropriate first time fix rate
I. Adhere to anti-static procedure
J. Implement field re-engineering programs
K. Identify and assist in Key Accounts
L. Provide and efficient feedback path – technical and commercial
M. Refer business leads
N. All parts returned within 5 working days
A. Meets/exceeds customer satisfaction and maintains personal accountability
B. Provide accurate and cost efficient service to our customers
C. Maintain required technical skills
D. Develop service processes where necessary
E. Communicate frequently with call centre personnel to provide regular updates
F. Collaborate with project teams to minimize commissioning defects
G. Perform all service tasks according to official safety and technical instructions
QualificationsHNC or higher, in Electrical and Electronic Engineering or equivalent
Good understanding of power electronics, rectifiers and inverters/circuit breakers/LV/MV/Panel Board Breakers
Good understanding of electrical power distribution and installation
Experience of electrical equipment maintenance and fault finding
Experience/Understanding of high voltage battery strings an advantage
Health and Safety training an advantage
Ability to understand on-line and line-interactive UPS systems and identify the isolation points to remove energy from a switchboard/switchgear/panel.
Knowledge to carry out PM’s, commissioning and repair on all UPS systems
Be able to set up and configure remote monitoring software
Able to verify/troubleshoot the wiring of a communication network – either Cat6,232 or 485. Determining proper termination and use of terminating resistors.
Working knowledge of industrial communication protocols such as Modbus, SNMP,OPC, DDE, TCP/IP
Familiarity with troubleshooting communication issues and the use of troubleshooting software ie mod-scan or wiretap
Interface with equipment through the individual HMI to verify system parameters are consistent with the EPMS
Knowledge of power quality meters, trip units, protective relays and UPS
Able to communicate effectively with all stakeholders on a technical level and keep them up to date with action plans
Produces accurate and clear technical reports
Possess and maintain a valid driving license
Legally authorised to work in the EU
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com. At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: Europe, Middle East, Africa
Organization: Sales EMEA
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 100 % of the Time